EV Excellence: Confident Customer Conversations

Sell EVs with confidence—without turning every customer conversation into an engineering lecture.

This concise online course gives dealership sales teams a straightforward way to handle the questions customers actually ask about range, charging, running costs, maintenance and batteries.

Learners use ASK. EXPLAIN. PROVE. CHECK. to understand the real concern, give a clear and accurate answer, support it with reliable information and confirm the question has been resolved.

The course includes five focused lessons, a 10-question knowledge check and a certificate of completion. A refresher is recommended every 12 months, or sooner if vehicles, charging options, pricing, grants or guidance change.